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  FAQ


  Where are your products made?
What's the difference between ballistic nylon and waxed canvas?
Where did the name Zuluworks come from?
Why would you spend money to develop freezone materials for your website?
Can I get the Mini-Z and Chartboard in the special order colors?
Can I get the Zulubags in special order colors?
What quality guarantee do you carry?
How do I return something I don't want?
What is "Goober repelling style?"
What other new products are you currently developing?
Will you use or resell my personal information if I put it in the online logbook?




Where are your products made?
Even though we were long time domestic producers when running Timbuk2 the economic realities of a shifting global marketplace smacked us around back-alley style. We've located a wonderful factory to work with in the Shenzhen area of China (just north of Hong Kong). Adding to economics has been romance. Rob's wife is Chinese and all the in-laws live there. Rob is also nearly fluent in Cantonese so... offshore it is. We think you'll find the quality of our products unsurpassed by any other manufacturer. Rob makes frequent trips over the Pacific to make sure of that. Some final assembly operations remain here in the US in order to offer a wider variety of product through a system called "late point differentiation."


What's the difference between ballistic nylon and waxed canvas?
Our ballistic is a 1680 denier 2x2 box weave nylon fabric. It's a dyable (unlike some other ballistic thread) yet highly durable bright thread (untextured). This 1680 ballistic has a fairly smooth texture to it and is very abrasion resistant. The colors hold rich and fast. Waxed canvas is a paraffin impregnated cotton duck. This material is still very durable but will, like a friendly pair of jeans, soften with time, both in hand and color.


Where did the name Zuluworks come from?
As you know, we all refer to UTC or Greenwich Mean Time as Zulu time. Zulu time, in case you don't know, is the military time reference system for all the time zones around the globe. Each time zone has it's own reference originating from Zulu (alpha, bravo, Charlie...). To me that term "Zulu time" congers up images of Africa (Zulu warriors). I connected this with what it felt like on my first private pilot lesson. It was like being lost in a jungle of new terms, instruments, controls... It was nothing short of overwhelming. Thus our tag line "It's a jungle up there." Learning to fly has been rewarding for exactly the same reason. In naming the company Zuluworks seems to incorporate much of what flying is to me. It's about gaining control over a complex and challenging environment to discover the extraordinary beauty of flight. We hope this sense will always be conveyed through the products we develop.


Why would you spend money to develop freezone materials for your website?
One of the things we most respect in other more competitive markets is how creative companies can be with finding ways to deliver more value to consumers and expand their markets. Our intent is to be not only innovative with products but find innovative ways to bring more pilots together and to offer them more for their hard earned dollars. And that's the American way!! Expect the Freezone to continue to expand.


Can I get the Mini-Z and Chartboard in the special order colors?
We are starting with a limited selection of colors on the new size boards to test the waters. If demand is good then more colors will become available.


Can I get the Zulubags in special order colors?
It's fairly unlikely that the aviation market could support enough demand to do more expensive bags in a wide variety of colors. But we'd love to be surprised.


What quality guarantee do you carry?
We've always hated all the legaleze that company's come up with to get out of satisfying customers. What we want is for you to be happy. Period. If you aren't happy with something, we need to fix something. Who needs a lawyer to write that up? Sure, there are going to be a few Bozos who take advantage of us because of this simple policy, but we'd gladly wade through a sea of Bozos to do the right thing for a good customer.


How do I return something I don't want?
Send it back with a copy of your invoice to:
Zuluworks Returns
1227 Gilman Street
Berkeley CA 94706


What is "Goober repelling style?"
Well, this is what we will refer to as humorous intent. It's just my way of saying "you ain't gonna look stupid carrying this puppy around." Humorous content occurs frequently when I spend endless hours at my computer writing copy for the website. I can't help myself. Sometimes it's funny. Sometimes it's only funny to me. But I am, for better or worse, my own favorite audience.


What other new products are you currently developing?
That's a well-kept secret stored in a vault right next to the Colonel's secret recipe. Sign up on our email notifier-izer and... wait. Rest assured there's plenty in the pipeline.


Will you use or resell my personal information if I put it in the online logbook?
Absolutely not!! I say that with great emphasis and all kidding aside. All that data belongs to you and you alone. We have no business treading in that area without your express permission. We won't even resell your email address if you put it in our notifier-izer. Flat out, spam sucks and we won't contribute to it in any way, shape or manner. We would, in fact, happily join anyone organizing a lynch mob to go after spammers. "He's a spammer, BillyBob! Hang 'em high!"



 
   © Zuluworks LLC, 2005